Return Policy

1. Return Eligibility

• Return Window: You may return items within 30 days of delivery date.
• Item Condition: All returned items must be unworn, unwashed, undamaged, and in original condition with all original tags, labels, and packaging attached.
• Proof of Purchase: A valid order number or receipt is required for all returns.
• Final Sale Items: Clearance, sale, or marked “Final Sale” items are not eligible for return or exchange.
• Exclusions: Underwear, swimwear, and accessories (socks, hats, scarves) are final sale due to hygiene reasons.

2. Return Process

1. Contact Us: Email support@tp.cendynboost.com within 30 days of delivery with your order number, item(s) to return, and reason for return.
2. Approval: We will review your request and reply within 24–48 hours with a return authorization (RA) number and return shipping instructions.
3. Ship the Item: Pack the item securely in its original packaging, include all tags/accessories, and ship it to the address provided with a trackable shipping method. Write your RA number clearly on the outside of the package.
4. Processing: Once we receive and inspect the item (typically 5–7 business days), we will process your refund or exchange.

3. Return Shipping Costs

• Customer’s Responsibility: For returns due to size issues, change of mind, or personal preference, the customer is responsible for return shipping costs.
• Our Responsibility: If you receive a damaged, defective, or incorrect item (our error), we will cover return shipping costs and send a replacement or full refund.

4. Refunds

• Refunds are processed to the original payment method (credit card, PayPal, etc.).
• Please allow 7–10 business days for the refund to reflect in your account after processing.
• Original shipping fees are non‑refundable unless the return is due to our error.

5. Exchanges

6. Late Returns